FAQ
About the brand
What is Fresh From Korea?
A U.S.-based retailer curating practical beauty tools, personal care essentials and organization products for everyday routines.
Are your products made in Korea?
Our current products are sourced from international suppliers and are not represented as being manufactured in Korea unless this is specifically confirmed on the individual product page. The name Fresh From Korea reflects the inspiration behind our approach to beauty routines, including consistency, simplicity and thoughtful care.
Why is the brand called Fresh From Korea?
Korean beauty culture is widely associated with consistency, thoughtful routines and attention to detail. That mindset shapes how we select and present products — it is not a statement about where they are made.
How do you select products?
Each one has to solve a real, small, daily annoyance, be simple to use, and be something we can describe honestly. We turn down products whose marketing depends on medical claims or promised transformation.
Products
Where are your products made?
Our suppliers do not certify a country of manufacture for most of our range, so we don't state one. Where a supplier provides verified origin information, we publish it on the product page.
How can I find product specifications?
Every product page has Specifications, Materials, Dimensions and, where applicable, battery details.
Do product colours vary?
Slight variation between screens and production batches is normal.
Are batteries or accessories included?
Listed under "What's included" on each product page. Where our supplier hasn't confirmed it, we say so rather than guess.
Orders
Can I change or cancel an order?
Only before dispatch. Email us immediately with your order number.
Can products arrive separately?
Yes. Items may be fulfilled from different warehouses and arrive at different times, each with its own tracking.
How can I track my order?
Use the tracking link in your shipping confirmation email.
What if my order arrives damaged?
Contact us within 7 days of delivery with your order number and photos of the item and packaging.
Shipping
Where do you ship?
To the 48 contiguous United States and Washington, DC.
Do you ship to Alaska or Hawaii?
Not at this time. We also do not currently ship to Puerto Rico, other U.S. territories, or APO/FPO/DPO addresses.
Do you ship internationally?
Not yet.
Is shipping free?
Yes — free standard shipping to the contiguous U.S. and Washington, DC, with no minimum.
How long does delivery take?
Typically 4–7 business days in transit after dispatch, plus processing. These are estimates, not guaranteed dates.
Returns
What is the return window?
30 days from delivery.
Which products cannot be returned?
For health and hygiene reasons, used hair-removal tools, body trimmers and other skin-contact products. A damaged, defective or incorrect item is always covered.
Who pays return shipping?
For change-of-mind returns, the customer. For damaged, defective or incorrect items, we do.
How are refunds processed?
To the original payment method once the return is approved. Your bank controls how quickly it appears.
Contact
How can I contact support?
Email freshfromkoreabeauty@outlook.com or use our contact form.
When will I receive a response?
We aim to respond within 24 hours.