Refund policy
RETURN AND REFUND POLICY
Last updated: August 2, 2026
We want customers to feel confident purchasing from Fresh From Korea. This Return and Refund Policy applies to purchases made through Fresh From Korea, operated by GAIA, LLC.
14-DAY RETURN WINDOW
You may request an ordinary return within 14 days after delivery.
A return request submitted after the 14-day return period may be denied unless otherwise required by applicable law.
RETURN ELIGIBILITY
To qualify for an ordinary return, the product must be:
• Unused, unworn, unwashed, and untested.
• Free from marks, odors, residue, hair, stains, scratches, damage, and signs of handling or use.
• In its original condition.
• Returned with all original packaging, hygiene seals, labels, instructions, accessories, cables, attachments, and components.
• Accompanied by valid proof of purchase.
A return must be reviewed and authorized in writing before it is shipped.
HOW TO REQUEST A RETURN
Email freshfromkoreabeauty@outlook.com within 14 days after delivery.
Include:
• Your full name.
• Your order number.
• The product you wish to return.
• The reason for the return.
• Photographs when the product is damaged, defective, incorrect, or materially different from the product ordered.
We will review your request and provide return instructions when the return is approved.
Do not mail a return to our business address, to an address shown on the original package, or to a supplier or fulfillment location unless Fresh From Korea provides written authorization and confirms the correct return destination.
Products may be fulfilled from different locations. Unauthorized returns may be delayed, refused, lost, or returned to the sender.
RETURN SHIPPING
For an ordinary return based on preference, color, fit, suitability, or change of mind, the customer is responsible for return shipping.
We recommend using a trackable shipping service and retaining the shipping receipt and tracking number until the return and any applicable refund are completed.
Fresh From Korea is not responsible for an unauthorized return or a return package that is lost or damaged while being shipped by the customer.
When we confirm that a product was delivered damaged, defective, or incorrect, we will provide an appropriate remedy. Depending on the circumstances and applicable law, the remedy may include replacement, refund, store credit, or an authorized return method.
HYGIENE AND NONRETURNABLE PRODUCTS
For health, safety, and hygiene reasons, the following products generally cannot be returned for change of mind:
• Opened, used, worn, washed, tested, or altered personal-care products.
• Products intended for direct contact with the face, neck, scalp, skin, hair, nails, cuticles, or body after the product has been opened, used, tested, or had a hygiene seal removed.
• Grooming tools, hair-removal tools, trimmers, massage tools, applicators, combs, brushes, and similar personal-care products after use.
• Products containing residue, hair, odors, stains, scratches, damage, or signs of use.
• Products missing original packaging, seals, instructions, accessories, cables, attachments, or components.
• Gift cards.
• Products clearly identified as Final Sale before purchase.
• Products damaged through misuse, improper storage, improper cleaning, unauthorized repair, unauthorized modification, normal wear, or failure to follow product instructions and warnings.
• Products returned after the applicable return period.
• Products prohibited from return by health or safety rules.
A damaged, defective, or incorrect product may remain eligible for an appropriate remedy even when it belongs to a category that is normally nonreturnable for change of mind.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Contact us within 7 days after delivery if a product arrives damaged, defective, incorrect, or materially different from what was ordered.
Include your order number, a detailed description of the issue, and clear photographs of the product, packaging, shipping label, and visible damage when applicable.
Keep the product, packaging, labels, accessories, shipping label, and shipping materials until the claim has been reviewed.
Do not discard, use, repair, alter, or return the product unless instructions have been provided.
RETURN INSPECTION
All returned products are subject to inspection after receipt.
We will notify you whether the return has been approved, partially approved, or denied.
A return or refund may be reduced or denied when:
• The product has been used, opened, tested, worn, washed, damaged, or altered.
• A hygiene seal has been removed or broken.
• The product contains residue, hair, odors, stains, or other signs of use.
• Parts, accessories, cables, instructions, labels, or original packaging are missing.
• The product is materially different from its condition at delivery.
• The return was sent without authorization.
• The return was sent to an incorrect or unauthorized address.
• The return was requested or shipped outside the applicable return period.
• The return otherwise fails to satisfy this policy.
REFUNDS
Approved refunds are issued to the original payment method.
After a refund is submitted, the customer’s bank, credit-card provider, or payment service may require additional processing time before the credit appears.
Fresh From Korea provides free standard shipping on eligible orders. If a customer selects and pays for a different shipping service offered at checkout, that additional shipping charge is generally nonrefundable unless required by law or the refund results from a verified error by Fresh From Korea.
Return-shipping charges paid by the customer for a change-of-mind return are not refundable.
If an order is canceled because we cannot ship an item within the promised or legally required time, the applicable refund will include amounts required by law for the unshipped merchandise.
EXCHANGES
We do not guarantee direct exchanges.
The fastest way to obtain another product, color, or variant is generally to complete an authorized return and place a new order.
Product availability and pricing are not guaranteed while a return is being reviewed or shipped.
ORDER CHANGES AND CANCELLATIONS
Contact us immediately to request an order change or cancellation.
Orders may be changed or canceled only before dispatch. We cannot guarantee a change or cancellation after an order enters processing or fulfillment.
Once an order has been dispatched, the applicable return process may be used after delivery.
REFUSED OR UNAUTHORIZED RETURNS
Refusing delivery or sending a product back without authorization does not automatically qualify the order for a refund.
Any available refund may be reduced by carrier, handling, return, redirection, or other costs caused by a refused, unclaimed, unauthorized, or incorrectly addressed return to the extent permitted by law.
MANDATORY CONSUMER RIGHTS
Nothing in this policy limits any non-waivable consumer right available under applicable law. When mandatory law requires different treatment, that law will apply.
CONTACT
Return and refund requests must be sent to:
freshfromkoreabeauty@outlook.com
Fresh From Korea is operated by:
GAIA, LLC
6621 19th St E
Sarasota, FL 34243
United States
IMPORTANT RETURN NOTICE
Do not mail returns to our business address or to an address shown on the original package unless you have received written return authorization and the correct return destination from Fresh From Korea.