Shipping policy

SHIPPING POLICY

Last updated: August 2, 2026

This Shipping Policy applies to all purchases made through Fresh From Korea, operated by GAIA, LLC.

SHIPPING AREA

Fresh From Korea currently ships exclusively to valid residential and commercial addresses located within the 48 contiguous United States and Washington, DC.

We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, freight-forwarding addresses, or international destinations.

If an order is submitted with an unsupported delivery address, we may contact the customer to request a valid address or cancel the affected order and issue an appropriate refund to the original payment method.

FREE STANDARD SHIPPING

We provide free standard shipping on every eligible order delivered within our shipping area. No minimum purchase is required.

Free standard shipping applies only to the 48 contiguous United States and Washington, DC.

ORDER PROCESSING

Orders are processed on business days, excluding weekends and federal holidays.

Processing time is separate from shipping transit time. Processing may vary depending on product availability, order volume, payment verification, address verification, fulfillment location, supplier operations, or other operational requirements.

An order confirmation does not mean that an order has been dispatched. Customers receive a separate shipping confirmation when tracking information becomes available.

MULTIPLE PACKAGES

Some products may be fulfilled by third-party fulfillment partners. Products from the same order may be shipped from different locations, arrive on different dates, or be delivered in separate packages.

Separate tracking numbers may be provided. Customers will not be charged additional standard shipping solely because an order is divided into multiple packages.

ESTIMATED DELIVERY TIME

Standard shipping transit is typically 4–7 business days after dispatch. Processing time occurs before dispatch and is not included in this transit estimate.

Processing and delivery times are estimates, not guarantees.

Delivery may be affected by carrier delays, severe weather, natural disasters, holidays, transportation interruptions, address problems, security events, high shipping volume, or other circumstances outside our reasonable control.

If we learn that an order cannot be shipped within the time originally stated, or within the period required by applicable law when no shipping time was stated, we will notify the customer and provide the option to accept the delay or cancel the unshipped item for an appropriate refund.

TRACKING INFORMATION

Tracking information is sent to the email address provided at checkout when it becomes available from the carrier or fulfillment partner.

Tracking activity may take time to appear after a shipping label is created. The creation of a shipping label does not necessarily mean that the carrier has physically received or scanned the package.

Customers are responsible for monitoring tracking information and providing a safe and accessible delivery location.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address, including any applicable apartment, unit, suite, building, or access information.

Please review the delivery address carefully before submitting an order.

Contact us immediately if an address needs to be corrected. We can change or cancel an order only before dispatch and cannot guarantee that a requested correction can be completed after processing or fulfillment begins.

Fresh From Korea is not responsible for delays, failed deliveries, or losses caused by an incorrect, incomplete, or outdated address supplied by the customer.

Additional carrier, redirection, return, or reshipment charges resulting from an incorrect or incomplete address may be deducted from any available refund to the extent permitted by law.

DELIVERED BUT NOT RECEIVED

If tracking shows a package as delivered but it cannot be located, please:

• Verify the delivery address shown on the order.

• Check all entrances, porches, garages, mailrooms, reception areas, parcel lockers, and other common delivery locations.

• Check with household members, neighbors, building management, or reception personnel.

• Allow up to two business days for a delayed carrier delivery scan.

• Contact the carrier directly to request delivery details.

• Contact Fresh From Korea if the package remains missing.

Any available resolution will depend on the carrier’s findings, tracking information, delivery confirmation, order details, and applicable law.

DAMAGED PACKAGES, DEFECTIVE PRODUCTS, OR INCORRECT ITEMS

Please inspect your order promptly after delivery.

If a package or product arrives damaged, defective, incorrect, or materially different from the item ordered, contact us within 7 days after delivery.

Your message must include:

• Your name.

• Your order number.

• A description of the issue.

• Clear photographs of the product.

• Photographs of the packaging, shipping label, and visible damage when applicable.

Do not discard, use, repair, alter, or return the product or packaging until the claim has been reviewed and instructions have been provided.

REFUSED, UNCLAIMED, OR UNDELIVERABLE PACKAGES

If a package is returned because it was refused, unclaimed, undeliverable, or addressed incorrectly, any available refund may be reduced by carrier, return, redirection, handling, or reshipment charges to the extent permitted by law.

An order that is refused or returned without prior authorization does not automatically qualify for a full refund.

ORDER CHANGES AND CANCELLATIONS

Orders may be changed or canceled only before dispatch. We cannot guarantee that a requested change or cancellation can be completed after the order enters processing or fulfillment.

Once an order has been dispatched, it will be governed by our Return and Refund Policy.

CONTACT

Questions about shipping may be sent to:

freshfromkoreabeauty@outlook.com

Fresh From Korea is operated by:

GAIA, LLC
6621 19th St E
Sarasota, FL 34243
United States

IMPORTANT RETURN NOTICE

Do not mail a return to our business address or to an address shown on the original package unless you have received written return authorization and the correct return destination from Fresh From Korea.